FREE 30 DAY RETURNS & EXCHANGES
At Donna Jewelry, we offer complimentary 30 day returns on all purchases made online, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or store credit. Custom made designs and ring sizes will not be accepted for return. We take pride that our jewelry is produced with exceptional standards!
We will provide the free FedEx return shipping label, so that your return process is seamless and easy. Exchanges can be made in person or via email at info@donnajewelryco.com. Full credit will go towards your new purchase and any additional stones or metal will be added.
RESIZING
Within 60 days of shipment to our customers, we also offer one complimentary resizing for our standard ring styles with free shipping both ways. Please note that some of our eternity rings cannot be resized due to their design. However, there are ways to adjust the space inside the ring. If the ring is too big, a spacer can be added inside the ring, unnoticeable when the ring is on. Subsequently, if the ring is too small, we can add another diamond(s) to correct the size, with the additional costs and fees.
Custom, modified, and engraved rings are subject to resize fees. We offer one complimentary resizing for our rings, within the sizing tolerance of each ring.
If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. For more information, please don’t hesitate to email info@donnajewelryco.com or call to speak to a jewelry consultant at (312) 750-0940.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from our store, our 30 day return/exchange period begins on the date that your order is available for pick up.
Cobalt, Tungsten and Titanium Wedding Bands Exchanges
Our men’s Cobalt wedding bands are custom ordered in full and half sizes only. They are custom made very smooth and comfort-fitted that sizing sometimes is inaccurate. Cobalt, Tungsten or Titanium cannot be resized. We offer one exchange for a different size in Cobalt, Tungsten or Titanium wedding bands within 7 days of receipt.
HOW TO RETURN AN ORDER
1. Obtain the Return Shipping Authorization Code: Email us at info@donnajewelryco.com to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to US ring and loose diamond orders.)
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Your Donna Jewelry Cleaner is complimentary; please keep this as a token of our appreciation. For resizes and repairs, DO NOT include original certificates and accompanying materials. For security reasons, DO NOT write any information that identifies jewelry, diamonds or other related words of valuable nature or any values anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must securely package your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside a bubble envelope or similar to keep it from moving around in the box. Place the bubble envelope inside a medium or large box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Make sure nothing is loose when you shake the outer box. Add bubble wrap or tape the envelope to the inside of the box to keep anything from moving. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Donna Jewelry and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped – this receipt will act as proof of insurance.
4. If you decide to use a different shipping method, please follow the shipping procedures below. Donna Jewelry is not responsible for items lost or damaged while shipping.
If your order is valued at under $500, you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Donna Jewelry.
If your order value is over $500, ship your return via US Postal Service Registered Mail™, insured for the total value of the shipment, signature required, and request a return receipt for confirmation that your shipment has reached Donna Jewelry FedEx and UPS will not insure merchandise over $500.
REFUND PROCESS
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Donna Jewelry will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at info@donnajewelryco.com to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will be subject to fees and/or not accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at (312) 750-0940 or Email us at info@donnajewelryco.com.
